Haven't heard from Red yet, is there really that many orders?

[Meddy MOST]

and the things goes for european ?... don't forget us ... please

[Brent@RED]

Hi Brent,

I spoke to someone over the phone last week asking if I could pay the remaining balance via a different CC.

The person I spoke with said a bomb squad rep would be in contact when my package (Ai mount) was ready, and I could designate a new card at that point in time.

Realize how many questions y'all are getting, just don't want to cause a kink in the process due to miscommunication. Should I square this away now?

Our old process was contact every customer for every order every time. And customers complained they had to double and triple confirm orders and wished we were more "normal" - if they placed the order, it meant they wanted that product - so process and ship. New process, if we don't need to bug you, we won't :)

BC

[Brent@RED]

Brent, sorry for being a bit repetitive with other people's questions, but what you are saying is that if everything is fine with our orders the payment will just be processed without our bomb rep confirming the order/payment first?

Bingo. Part of our terms is if we have everything set, we will just process with info on hand.

BC

[Brent@RED]

How will we know if our name is in the queue? I would like to be informed via email or call that my order is coming up and I need to wire the rest of the money to red.

If you placed an order, you are in queue. If you come up in queue, we go to process, and you do not have enough funds on your account or a card to charge, we will notify you that you need to submit payment. Obviously, this creates a delay in order processing....

BC

[Brent@RED]

and the things goes for european ?... don't forget us ... please

RED EUROPE and RED USA are like peanut butter and jelly. Alan is up to speed and will be rocking it from there.

BC

[Joe Minuni]

As has been said in multiple threads, you will not get an email or call if your order is all set. When you come up in the delivery queue and paid deposit by credit card, we will charge that same card, process, and ship. If wire, your money needs to be in when your name comes up in queue, we process and ship.

BC

Wasn't aware of this, how do we pay with a different card for the remaining balance? This is my first red order and I don't want to delay it because I ordered as fast as I could on the third. Or a link with instructions on where to wire would suffice. Thanks.

[Terry VerHaar]

As has been said in multiple threads, you will not get an email or call if your order is all set. When you come up in the delivery queue and paid deposit by credit card, we will charge that same card, process, and ship. If wire, your money needs to be in when your name comes up in queue, we process and ship.

BC

Yikes! Have to admit, even though I am Scarlet-X/Al Mount (so no ship until after 12/1), this process definitely would NOT work for me. I was planning some sort of notification to "button things up" before everything was finalized and DO NOT want the same credit card charged. If this is not possible, it would sure be nice if we were given some sort of overview about shipping schedules so we can at least anticipate and act in advance - but not 3 months in advance because we haven't a clue.

Have to admit, I don't think I have ever complained about RED before, but this seems a little like you guys are making it up as you go.

[Brent@RED]

Posted in another thread: "The fact that we will charge the card used for the deposit is part of our terms and conditions that customers accept at checkout on RED.com."

From post #122 above: "Our old process was contact every customer for every order every time. And customers complained they had to double and triple confirm orders and wished we were more "normal" - if they placed the order, it meant they wanted that product - so process and ship. New process, if we don't need to bug you, we won't :)"

I wish we could please everyone all the time. From EPIC and RED ONE experiences, many a customer complained how "cumbersome" the process was to go from "ordering" to "delivering". So, we have started to (and will continue to evolve) a more streamlined process that requires less back-and-forth between us and you.

Frankly, if we do not evolve and process in a more automated matter, we'd have to throw more and more bodies at this demand. Which means more and more overhead. Which means we have to increase prices. Which hits your credit card at the end of the day.

BC

[Peter Matthes]

I think there are 13,000 people on Reduser right now waiting anxiously to see where the first production Scarlet is going.

[AJ Aguirre]

As has been said in multiple threads, you will not get an email or call if your order is all set. When you come up in the delivery queue and paid deposit by credit card, we will charge that same card, process, and ship. If wire, your money needs to be in when your name comes up in queue, we process and ship.

BC

I am curious, does this mean we won't get a shipping confirmation or tracking? Tracking number is something I feel I really need considering what is coming to my door and I want to make sure i'm home for it.