Haven't heard from Red yet, is there really that many orders?

[Brent@RED]

Brent ... Something tells me that your avatar reflects the foundation your diet these past few days.

Everyone appreciates the hard work and long hours.

I would say "you have no idea!" but you actually do, it seems :) Mix in a little bourbon into the diet and I am good to go. You guys are lucky I am married to Kelly so she knows how this place works. Did I mention we have a teething 6 month old? Between REDUSER and him, who has time to sleep?

BC

[SeanBrown]

I will write my bank a note letting them know it might come up soon. Thanks Brent and look forward to having a bomb rep.

[MattV]

Brent thank you for all the answers today

[Eric J Kosinski]

I think there are 13,000 people on Reduser right now waiting anxiously to see where the first production Scarlet is going.

The fact that no one knows yet leads me to believe not a single Scarlet X was shipped today. Does anyone know if there have been anything shipped. I think this is fair knowledge considering we all jumped in to purchase as soon as we found out about Scarlet X. I personally only bought as my order for AL mount was said to start shipping Dec 1st. If the Nov 17th deadline is behind schedule with nothing shipped, then how can Canon AL mount Scarlets be sure to ship in Dec. Anxiously awaiting the first post from someone who knows of a Scarlet Shipping.

[Brent@RED]

Hm. Until now i thought: All Good. Placed my Order, Threw over my Deposit Via BankWire and wait until they yell: Your about to get it - Pay the rest! I would then immediately wire the money and get my cam shipped. Now - if I don't want a "delay in order processing" - Does this mean I better wire the rest of the money right away, because i don't know where I am in the queue. Even if my Money might be sitting on your account for several months until my cam ships? (I'm in Zürich, Switzerland and doin all the money transactions via bankwire)

And +1 ... really appreciate your hard work and thanx for even taking the time and answer these gazillions of questions from future Red-Users, that don't wanne do anything wrong so they don't loose their Spot in the Queue ;-)

If money is not in, we will have to contact you and say we need it. Add on wire transfer processing times, etc, you lose some days there.

BC

[Brent@RED]

Are we talking about the Deposit or the final balance? When do we know the final price? I don't want to wire too much or too little now and then have a balance that needs to be returned. Should I just fill my account with the amount currently estimated? Others were saying wait until your bomb rep lets you know your shipment is ready and then wire the money.

Also you mention "card to charge". We can only pay the full balance by wire transfer right? Can we put the full balance on a card beyond the deposit?

if you want to change method of payment from the one you used for deposit, we need to know, yes.

BC

[M.Halsell]

Brent, will any units make today's delivery truck?

[Eric J Kosinski]

Brent, will any units make today's delivery truck?

To be specific will any Scarlet X cameras make today's delivery trucks? If not I think the RED community here deserves to know what the status of the new estimated ship dates will be? Thanks in advance if this is answered.

[Brent@RED]

So a few things.

One - As much as my brain is spinning, I (we) like your feedback. We can only get better if we get a clearer understanding of what you need/want.

Two - Just like with any business, we cannot always give you what you want. We cannot provide cameras at the specs we do at the price we do and have overhead that has us losing money with every camera we sell :)

Three - But we can listen and see what we can do to meet you halfway. Today, we went in saying you could not delete items from a package. Now you can.

So let's let the dust settle a little. If I have one job at RED, it is trying to make the customer experience they best it can be. I have a lot of good feedback to take to the team here to see what we can do short-term and long-term.

And FWIW, ask any RED ONE owner. We were WAY more screwed up back then :). We'll continue to listen and continue to improve the process. Within reason, of course.

BC

[Brent@RED]

To be specific will any Scarlet X cameras make today's delivery trucks? If not I think the RED community here deserves to know what the status of the new estimated ship dates will be? Thanks in advance if this is answered.

I guess you will have to check back on this tomorrow :)

BC