Haven't heard from Red yet, is there really that many orders?

[greg filipkowski]

To be specific will any Scarlet X cameras make today's delivery trucks? If not I think the RED community here deserves to know what the status of the new estimated ship dates will be? Thanks in advance if this is answered.

[Gavin Greenwalt]

Ok so we can pay by CC! Great, that should get me a nice free trip to NAB in miles. ;)

Can we start loading up our accounts via CC through multiple charges? My credit limit will need it to be split in half (although I just started the application process over the phone then to increase my limit).

So could we deposit say $7k today. Pay off our CC... wait a day and then pay another $7k?

[Eric J Kosinski]

So a few things.

One - As much as my brain is spinning, I (we) like your feedback. We can only get better if we get a clearer understanding of what you need/want.

Two - Just like with any business, we cannot always give you what you want. We cannot provide cameras at the specs we do at the price we do and have overhead that has us losing money with every camera we sell :)

Three - But we can listen and see what we can do to meet you halfway. Today, we went in saying you could not delete items from a package. Now you can.

So let's let the dust settle a little. If I have one job at RED, it is trying to make the customer experience they best it can be. I have a lot of good feedback to take to the team here to see what we can do short-term and long-term.

And FWIW, ask any RED ONE owner. We were WAY more screwed up back then :). We'll continue to listen and continue to improve the process. Within reason, of course.

BC

Brent, you seem like a very nice guy and very busy guy. Maybe you can answer this one question so many want to know. On Nov 3rd we were all hyped up to buy a Scarlet X with some delivery dates estimated at today to start. I'm a Canon AL purchase so mine will be later, but because we all know RED's history of not keeping up with promised dates, can you let us know if today was the start of shipping for Scarlet X and if not, why was this date mentioned and when is a realistic date it will start to ship. I don't think it is fair to have so many like myself put our money down with estimated delivery dates and not at least get some feedback on what to expect now.

SO again, for the whole forum here, have any Scarlets shipped today or plan to ship tomorrow? If not why and what can we expect in the coming days / weeks ?

[Brent@RED]

Ok so we can pay by CC! Great, that should get me a nice free trip to NAB in miles. ;)

Can we start loading up our accounts via CC through multiple charges? My credit limit will need it to be split in half (although I just started the application process over the phone then to increase my limit).

So could we deposit say $7k today. Pay off our CC... wait a day and then pay another $7k?

Yes, sir.

BC

[Brent@RED]

SO again, for the whole forum here, have any Scarlets shipped today or plan to ship tomorrow? If not why and what can we expect in the coming days / weeks ?

Gonna have to wait for that first "I got it!" post, sorry :)

BC

[Noah Yuan-Vogel]

How do I make payments into my account? I'm not seeing any options for that in my red store account.

[R.Lee]

Brent, you are such a tease!!!!

[Jeffrey Loewe]

Thanks for all your hard work Brent! You are da man!

[Eric J Kosinski]

Gonna have to wait for that first "I got it!" post, sorry :)

BC

OK. so you can't or won't tell.

[Ryan Koo]

As has been said in multiple threads, you will not get an email or call if your order is all set. When you come up in the delivery queue and paid deposit by credit card, we will charge that same card, process, and ship. If wire, your money needs to be in when your name comes up in queue, we process and ship.

BC

Gotcha. But a lot of us don't have $12k free on one card, and there was definitely some language of being able to use up to three cards to make the payment (it also said something about being contacted by RED when the time came). So perhaps there was some legacy language as part of the initial deposit process that has us all confused.

I've held off from contacting anyone at support, but I guess I will now with some extra credit card numbers... if that's how the process works!