I'm surprised so many people went with the kits, was there some benefit to ordering the kit that I'm not aware of? I'd think anyone going with redvolts would want to buy multiple 4packs for the discount since you'd likely need 10-20 of them to get through a day.
We presented two options. Some people like a package that is put together for them so they don't have to overthink an order. One button, add to cart, move on. Others prefer the flexibility to order item by item. There is no price difference between the package price and the sum of the parts in the package. If you wanted the package as-is, go for it. If you wanted to have something more specialized, a la carte was there for you. Simply two different options depending on how you prefer to purchase.
A package is the "parent" while the individual parts under it are the "children". The package is the part number that is purchased (if you chose that route). In order to fulfill each piece, the children of the parent are displayed so you see what is in the package in your order. The contents of a package cannot be altered. If you want something different than package as-is, just order a la carte. That is why we presented both options and allowed you to choose which route made most sense for you.
So now for instance that I've had more than 45 minutes to figure out what I need I've decided I need a little more. :D But if it can't be changed it can't be changed, such is life. Maybe I need 6 batteries anyway... How long does a Redvolt last in a Scarlet? We still don't know so I still don't really know how many I need.
Ok I've got a problem here then. Brent, you responded to my email and said to submit my order change request on the website with the link you gave me. I did that immediately and still haven't heard anything at all. My order change includes changing from the PL to the Canon mount. If I'm to understand all this, since I haven't heard anything I have to assume my order hasn't been changed yet, which means I'm still not really in the queue, even though I actually have an order in and the only difference in the brain is the mount. So in this case I'm not actually in line for anything since I know I need to make a change to my order and I can't do it online. How can I get some kind of confirmation of this and my other changes? I know you guys are probably overwhelmed, but I don't want to stay in the dark and without a place in line. Should I just place a whole new order online and wait to be contacted?
Hope everything will be cleared out because it looks like a real mess ... :(
A lot of people had to order the PL Brain because it was the only product available with the Canon Package the first minutes Nov 3rd and now they have to changed their line in the row because they have to order
product by product in order to make a package or order the PL Package that appeared later
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