I guess everyone makes mistakes... this one was mine.
A lot has been posted about this so I thought I would clarify from our perspective.
This situation is my fault... no one else's. My apology was offered to Philip and apparently accepted.
Philip has returned his EPIC and cancelled his Scarlet order.
We will not allow any disrespectful posts here on Reduser about Philip or anyone else...
We consider the case closed. Nothing to see here... move along.