RedMote - Please Red

[roryhinds]

Any chance of Red addressing the issues with the RedMote?.

[Eric Haase]

Any chance of Red addressing the issues with the RedMote?.

I'm shooting a feature and the operators are using the bomb eyepiece. One of the cameras doesn't have a side handle so the only way to control it is with the Redmote. The Redmote has proven completely useless- it constantly has trouble holding the connection at any distance. Both cameras have experienced this problem with the redmotes. I'm very unhappy with this particular product. The camera is great, but the redmote in its current state is awful.

[roryhinds]

I wonder why Red are not responding to this major issue?

[Stuart English]

I wonder why Red are not responding to this major issue?

Because experience varies : please send me an e-mail to stuart@red.com to explain what you are seeing... ?

[Denis Buhot]

Because experience varies : please send me an e-mail to stuart@red.com to explain what you are seeing... ?

sure, Stuart, you're right. There could be a bias.. the only voices we hear about useless redmote, useless bomb evf, R1 evf not working with epic could well be the voices of a tiny minority among a vast number of happy users. It has happened in the past. However, the silence from Red makes the noise all the bigger... Why not step up on those very serious issues ?

[roryhinds]

Hi Stuart, thanks for responding.

Is this really that experience varies? With so many uses reporting problems surely this is a major issue...

http://www.reduser.net/forum/showthr...-their-RedMote

The RedMote is the main control of the camera, surely? Is that not its main and only function?

[Jon Carr]

Hey stuart, is there a chance you guys can give one of the A-D keys a enter button option? Since we can assign them to so many other functions. Would be a nice backup when the enter button dies. Right now my camera is a paper weight till my touch screen comes (shipped) because I just shipped my REDmote back to get the enter button fixed.

[Eric Haase]

Hey stuart, is there a chance you guys can give one of the A-D keys a enter button option? Since we can assign them to so many other functions. Would be a nice backup when the enter button dies. Right now my camera is a paper weight till my touch screen comes (shipped) because I just shipped my REDmote back to get the enter button fixed.

I have seen 2 redmotes where the enter key did not function properly. They were very new redmotes as well. One of the cameras we have on our feature had the enter button issue with the redmote and the one the camera house gave us to replace it has the same issue. Now they have no more spare redmotes (and they take a long time to get) so we have no way of controlling the camera except swapping the bomb evf for the touchscreen every time we want to make a change. Pretty frustrating. Even when the redmote's enter button worked, the redmote itself did not every hold a connection.

[Jon Carr]

I have seen 2 redmotes where the enter key did not function properly. They were very new redmotes as well. One of the cameras we have on our feature had the enter button issue with the redmote and the one the camera house gave us to replace it has the same issue. Now they have no more spare redmotes (and they take a long time to get) so we have no way of controlling the camera except swapping the bomb evf for the touchscreen every time we want to make a change. Pretty frustrating. Even when the redmote's enter button worked, the redmote itself did not every hold a connection.

That's why I think there should be an option for A-D keys to have an enter option. Not everyone has a touch screen and their side handle yet, so it's the live line on the camera. My REDmote lasted 5 days before the enter button died. When they are docked on the camera, there a great tool, but once the enter button goes, all you can pretty much do is hit record which makes the remote pointless since you have 2 record buttons on the body.

[Michael Romano]

Right now my camera is a paper weight till my touch screen comes (shipped) because I just shipped my REDmote back to get the enter button fixed.

Us too!