Let's get one thing straight. We have no idea what we are doing.
We are learning as we go. And we are just dumb enough to expose every move in front of God and everyone.
Bear with us. This is a process. No company wants to solve issues more than we do. Trust me.
This is difficult stuff. If it was easy, the other guys would have already given you 5K at 120fps in the size of a matchbox.
We appreciate your patience and aim to deserve your loyalty.
So, I quite understand what drives an entrepreneur and what building up a startup (mine was smaller, only 72 employees here and in England), where you are breaking new ground - and boldly going where no one has gone before, is all about.
I'm very impressed, especially with all the real-time threads the RED must be handling - and when I looked at the circuit board break downs. Wow!!!
I really do think its FABULOUS what you've accomplished.
I also believe that it's very easy to focus on the the new fun exciting things though (and who wouldn't want to), rather than saying to the staff that there's a problem with the side handle where parts are falling off and were're going to pull that off the assembly line and totally focus on that issue until the design is fixed.
Of course, while that is easy for me to say, with no direct knowledge of the inner workings of your company.
You are currently balancing 1000 things, many projects in motion, deadlines to make, productions schedules, ahhhh! So I do understand when things are not perfect, and still believe that you will 'make it all right in the end' - or I wouldn't have ordered the REDmote.
A humble suggestion. On issues like the Side Handle & REDmote, where there are threads on continuing problems, maybe if there were a RED policy statement of 'we will make it right even if we have to replace it with a different design'?
I don't want to have to worry about my warranty or whether I'll get stuck with something where the batteries keep falling out.
I want to be able to buy, fully knowing that RED will stand behind every product, even if there are design flaws initially, RED will not leave any customers unhappy.
I kind of feel that way now (or I wouldn't have ordered), and I hope that's the way it is, but ... a direct statement to that effect (probably unrealistic due to the lawyers) - would probably increase sales from people who are on the edge and deciding whether to buy.
Great job anyway!!! You haven't created just a mundane product, you're created a 'work of art' - used to create art.
I believe their forthcoming pro-audio module deals with line level, do some research in the threads.
Beyond that, though, and to go to what Jim stated, these are ultimately petty annoyances to perfectionists like me who see in RED a mirror for their own maverick creativity and relentless pursuit of excellence. Please understand that there is no commercial company on earth that -- purely based on philosophy and leadership -- I would rather give the majority of my life savings to. And when you consider the camera I'll be getting in return, it's an epic no-brainer (pun intended).
Any more notes on the charging thing? After just a couple days with my REDmote and my Scarlet, the one thing I see is that my REDmote also seems to NOT fully charge. :-(
NOTE: Haven't upgraded firmware yet, so...
I certainly understand your frustration with missing a feature that you feel is important, but ... that's just a design choice they made and as RED is bringing out the Pro IO module, I very much doubt that it will change. The hardware is set in stone right now, so ... I'm afraid you'll have to find a workaround.
I've got a $1500 pre-amp that I can stick line or mic levels into, but ... there's extra circuitry needed to do that in a fashion that doesn't degrade the signal, and maybe RED was running a little tight to fit more components inside that thankfully small box? I don't know, I'm not an audio engineer, but I'm sure RED hired one to design their circuits.
You can make your own pad to drop line to mic level http://www.epanorama.net/circuits/line_to_mic.html or I'm sure find a commercial pad if you search a bit - http://www.thebroadcastshop.com/sale...LA&aid=froogle .
Of four REDmotes received, 2 had non functioning Enter buttons.
I also lost signals on 2 of the REDmotes from less than 5 feet away from the cameras, which were already difficult to pair wirelessly to start with.
Now I cannot get them to update, although theyre connected with the proper IP, to save my life.
I've read a lot about Enter button problems, but 2 out of 4 units with the Enter problem??
Pull it out of the box, first time you press Enter, and it doesn't work?
I'm trying to reconcile in my mind how that can happen if they are tested before being shipped?
When I get my oil changed for $30, there's a checkoff of every test they make.
The REDmote not a cheap product to buy, and gets a bit more expensive with each RMA.
This is discouraging, as I have one on order.
All 4 were ordered at the same time and after the waiting period we received all of them at the same time. Right out of the box two of them had enter buttons that didnt function (in fact one didnt even depress). The units turned on but no selections could be made. We contacted red and brought them into RED Studios in Hollywood (but they can do an RMA as well) and they fixed them right up and we had them back within a week.
|« Previous Thread | Next Thread »|