Unfortunately we were dealing with someone who could simply receive the items and they had no knowledge or details of testing etc. I wish i had answers (actually i wish they had answers) then and now but ultimately i dont.
at the same time i brought in a cable that was missing the rear seat on the 90 deg bracket and was charged $240. the cable was fine, it just needed a replacement hexagonal piece of metal, but red wanted to repair the whole cable. after i refused the "repair" (read: replacement) i was charged $100 for them to return the cable to me (i was picking it up from the studios). Apparently it was for diagnosing (which not only had i already done "look, this metal piece is gone, can i get another?" but was an obvious problem and took nothing more than eyeballing). i never received answers to my questions of "why?' for anything. i only learned where to send it and how much it would cost.
to me there are a lot of things that seem like they never went through testing outside of those who are already hardcore red users and dont look back. like an sdi/bnc port thats nearly impossible to get cables in and out of, especially if the redmote is attached.