Export does nothing

[Kamal Kyrala]

For the past few days, on the old build and the newest build (11 beta), exporting video does nothing. It doesn't cause any errors to be logged in the status, and the export window just says finished. No file is created. I have tried telling it to export the clip in the viewer, the project, and none of those have worked. Trying to export quicktime/tiff/openexr does nothing. Exporting BWF or Avid AAF & MXF works fine.

This used to work fine, and I don't know what has changed.

[Kamal Kyrala]

Ugh, never mind. I deleted my app data and that fixed it, in case that helps anyone else (C:\Users\<username>\appdata\Local\red)

[David Ibbitson]

Kamal,

Thanks for the information. If this happens again please let me know at redcinex at red dot com. I'd like to grab your app data directory from you first.

Cheers,
David

[Mike 'Fireman' Ross]

Funnily enough I had the same recently... even tried creating new export profiles and nothing worked, finished instantly status ok but no file created. This was on OSX. I'll try to repro ASAP.

Mike

[Rob Lohman]

Mike: if you can reproduce we'd love to see the RCX & export logs as well as your export presets (right-click and export). Please email all of that to redcinex@red

[Kamal Kyrala]

Rob, I appreciate the fast reply. I realized right after I deleted it that I should have backed it up, knowing you guys like to find out what the root cause is. Hopefully there will not be a next time, but if there is, i'll send it your way.

[Jeff Turick]

Total newbie here, but I've been having the exact same problem. Will try Kamal's app data delete. Running Mac OS 10.6.8.

Rob: i'm happy to export a log file for you if you want to walk me through the steps.

Jeff
Scarlet #1466

[Todd T]

Rob,

I just had the same problem, I will send a copy the entire redcinex directory.

OS X 10.6.8
/Users/(username)/Library/Application Support/red/RedCineX

Deleting this directory fixed the problem.