Scarlet problems,

[Terry VerHaar]

I have a few problems, the first one was unable to black shade, the second issue is the amount of noise in the blacks, even at 50 ISO...

ISO 50 - are you sure?

EDIT: Not sure what firmware you're running but 3.0 only lets you shoot down to ISO 250, no lower.

[William Seale]

You mentioned that it still has noise even at 250 ISO. Just FYI, shooting at 250 ISO will actually introduce more noise into you image than shooting at 800 ISO. The effect can be reduced by how your setting exposure, but shooting on RED isn't like shooting on a DSLR-shooting at a lower ISO doesn't produce a cleaner image. Both the Epic and Scarlet shoot their cleanest image at 800 ISO because it's the native sensitivity of the sensor.

Yeah I'm pretty sure that's not correct based on everything I've read. The native ISO is around 320 and they recommend rating it higher at 800 ISO primarily to protect the highlights. ISO in R3D is just metadata so it should have no effect on the real noise in the RAW file. If he's rating at 250 then he's really just seeing what it'd look like in post if he crushed the blacks a little while taking a greater risk that he'll blow out his highlights (since he'll be wanting to pump more light on the sensor via wider apertures/slower shutter speeds than if he shot at 320 or 800). The issue he's describing sounds like an issue with his Scarlet, and thus a ticket with Red seems warranted.

[Slobodan Milivojevic]

Hi, your jitter problem on external monitor can be fixed by selecting (I am not sure now which menu it is exactly, because I am at home now) MONITORING OPTIONS, and turning off EXTERNAL SYNC....That resolves this issue.... :)

[Palmer Woodrow]

shooting at 250 ISO will actually introduce more noise into you image than shooting at 800 ISO.

No. Setting the camera for ISO 250 only changes the file metadata and the camera's light-measurement displays, so you will make exposure and lighting choices that deliver more light to the sensor. In the end, that will reduce the visibility of noise, because you're bringing overall signal levels up above the noise floor of the sensor.

The effect can be reduced by how your setting exposure

you + are = you're

Just in case you have to rely on written communication someday...

[Trevor Meeks]

you + are = you're

Just in case you have to rely on written communication someday...

[Kyle Gentz]

you + are = you're

Just in case you have to rely on written communication someday...

Wow you I think you should get the troll award for today!

[Trevor Meeks]

Wow you I think you should get the troll award for today!

[Joel Mielle]

I sent the log file to RED and my biggest fears came to reality, an issue that cannot be resolved remotely. I've arranged for Fedex to send it back from Australia to RED. RED have been very good at responding to address the issue so far, turnaround time seems quick. But my main problem is I'm starting a feature tomorrow and now have to rent RED gear at $700 a day. Postage alone takes 6 days there and back.

[Joel Mielle]

Hi, your jitter problem on external monitor can be fixed by selecting (I am not sure now which menu it is exactly, because I am at home now) MONITORING OPTIONS, and turning off EXTERNAL SYNC....That resolves this issue.... :)

That's interesting, thanks for the tip. :)

[SUNILPREM]

I sent the log file to RED and my biggest fears came to reality, an issue that cannot be resolved remotely. I've arranged for Fedex to send it back from Australia to RED. RED have been very good at responding to address the issue so far, turnaround time seems quick. But my main problem is I'm starting a feature tomorrow and now have to rent RED gear at $700 a day. Postage alone takes 6 days there and back.

Sorry to hear that,I know your pain,don't worry everything will be ok.........