Second time I've received an allocation e-mail that said DO NOT REPLY UNLESS...

[AndrewThomas]

And none of those things applied to me...and my order didn't ship until I was contacted again essentially asking why I didn't contact them after getting the allocation e-mail.

Luckily, it was just for the sidehandle which wasn't mission critical to have (though it is now my go to way to control the camera), but what if this happened when I needed something ASAP? Should I simply disregard the instruction not to reply and reply anyway just to make sure?

-Andrew

[Brent@RED]

Andrew, the way it should work is if you get that email, we will not contact you unless we need to (credit card is declined, for example). We send you that email as a heads up something that was on backorder is expected to be available soon. So, if you ned to change anything (ship to address, for example), you have time to do so.

We are transitioning to a more traditional order fulfillment process that hopefully will require less back-and-forth between customers and their reps so orders are processed a lot quicker. As you can see, it is a work in progress as we evolve it as we go...

BC

[Rob Anderson]

On that note, Brent, just wanted to say thanks to everyone for setting up a system for the Bomb Squad reps to finally place orders by request for us. The simple legal statement/confirmation response works great and it saves me a lot of back-and-forth between RED.com and my rep. Good stuff. Nice improvement!