RED Cine X - All of my QT exports fail now

[Aaron Shirley]

Win7-64 system

I was exporting a few different QT versions of a clip for tech support (dealing with a separate problem) and then after 2 or 3 of them, they all just started failing. At first I thought I was just using some incompatible settings, but after about a dozen failures, I started getting worried and tried some that originally worked and those fail too now. I tried exporting other codec types such as Avid HDxND, etc and they all work, but nothing in QT's codec list.

I tried rolling back from RCX 13 beta to 12 and 12 beta, but they can't export QT either. So I tried re-installing QT and still nothing (I've got the latest version)

The failure does not produce any kind of media file and the message and log look like this:

redexport Apr 13 2012 08:48:49 Windows 32bit Public Release
redexport: The Winsock 2.2 dll was found okay

redexport: init msg received.

Avail Cam: 0x00000000 Avail Ext: 0x00000000 Requested Cam: 0x00000003 Requested Ext: 0x00000000 Final Cam: 0x00000000 Final Ext: 0x00000000 mTotalAudioChannels: 0
redexport: total setup time = 800 ms
Quicktime Output Filename: F:/REDfootage/Tests/B004_C016_0411PZ.mov, Codec: 0
codecType: 1919706400 rle

ICMCompressionSessionCreate() failed (-50 0xFFFFFFCE) width: 1920 height: 1080 codecType: 1919706400 rle

createCompressionSession failed (-50)

redexport: frame: 0
redexport: abort msg received.
redexport: total elapsed export time: 00:00:02.145
redexport: maximum frame processing time: 1345 ms
redexport: minimum frame processing time: 1345 ms

[Björn Benckert]

My five cents,

Try to turn the red rocket off in the player to see if you can locate the problem to rocket renders..

[Aaron Shirley]

My five cents,

Try to turn the red rocket off in the player to see if you can locate the problem to rocket renders..

...well I don't have one so that should narrow it down a little :)

[Daniel Di Stefano]

Hi Aaron, I have the same issue. I'm also on Win7 64Bit. I've sent the log files to RED a couple months ago and hoped that they get it fixed. But none of the new releases worked for me regarding qt export. I help myself using the Adobe Media Encoder for transcode. But I wish that someone finds a solution!

[Matthew Yaeger]

The error code you are seeing has always been what gets reported from the Quicktime API when Quicktime is not installed on a machine.

I recommend re-installing Quicktime.

[Aaron Shirley]

The error code you are seeing has always been what gets reported from the Quicktime API when Quicktime is not installed on a machine.

I recommend re-installing Quicktime.

Well, I decided to try uninstalling and re-installing QT again, this time making sure I was using just default QT settings when I did a test render (the only thing I changed was the "render project" default to "render clip" which I know is mandatory for getting a media file to result...

...and IT WORKED! ...but why this time and not before, and why did it just stop working while I played with settings? I found the answer with the next setting change I tried: next to 'FrameRate Override:', "Clip FrameRate" had defaulted back into place, so I changed it to "QuickTime Setting" like I had before, the day it broke. And sure enough, it failed to render. So I switched it back to "Clip FrameRate", and my QT render worked again!

Thanks for the help Matthew! Daniel, try this setting and post if if helped:

[David Ibbitson]

Hi Aaron,

What is the framerate of the clip you are attempting to transcode? Also what frame rate are you selecting in the QuickTime dialog?

EDIT: I'm guessing you are setting Override but not changing the value in the QuickTime settings dialog, but leaving the setting on "Current". Can you confirm?

Thanks,
David

[Daniel Di Stefano]

Thanx Aaron, but no, that didn't work for me. I use the same settings on my MacBook Pro under Win7 and it works. It used to work on my Mac Pro before I made the upgrade to Win7. I've deinstalled and reinstalled QT and RCX a zillion times with no success. Looks like I have to live with the AME workaround until I got me a new workstation.

[Aaron Shirley]

What is the framerate of the clip you are attempting to transcode?

The original R3D framerate was 23.976, and I was attempting to transcode the same.

Also what frame rate are you selecting in the QuickTime dialog?

I am and was in each try, selecting "use current frame rate" or "use original" or whatever the default for that is.

EDIT: I'm guessing you are setting Override but not changing the value in the QuickTime settings dialog, but leaving the setting on "Current". Can you confirm?
David

Yes that's right; now that you put it that way, it makes sense that that combination of settings wouldn't work. I guess it just hadn't occurred to me what that override setting was for, and now, I can't even remember what I was hoping it would do when I originally switched it.

[David Ibbitson]

Thanks Aaron,

I've fixed this issue for Build 14. Now if that setting is detected it will default to the clip frame rate.

Cheers,
David