EPIC M UPGRADE PROGRAM- HAS ANYONE BEEN NOTIFIED

[Paul Nordin]

I sent my Epic-M in yesterday for the upgrade (thanks Red!).

Has anyone received their upgraded M back from Red yet? If so what was your turnaround? It would be great to know what the real-world duration of this work is so I can schedule my bookings accordingly.

[brett ogden]

Only Epic-M i know of is M8 but that was the 1st one Done by Red.

[Brent@RED]

Update - We got a landslide of EPICs in for this over the past week or so. As a result, processing times are a little longer than we'd like. A few days longer than the 7-10 business days... So, we are dedicating some extra resources to knock this out...

BC

[Stacey Spears]

My M arrived at RED on 5/8 and returned home today, 5/30.

[Paul Nordin]

Update - We got a landslide of EPICs in for this over the past week or so. As a result, processing times are a little longer than we'd like. A few days longer than the 7-10 business days... So, we are dedicating some extra resources to knock this out...

BC

Oh Man, not what I was hoping to hear, but understandable. Thanks for the update Brent!

[keith morton]

I hand delivered my M on May 7 and still patiently waiting.

[Josh Beadle]

I hand delivered my M on May 7 and still patiently waiting.

That's a real bummer. Thought the email notification system they put into place would be balanced with their production capacity to prevent gridlock. No way I can give up my cam for a month or so. Guess I'll have to wait until RED can guarantee a return date before sending in.

Innovation gets you in the game - Operations wins over the long-term

[Greg M]

Our first M returned home today updated. Thanks Red.

[Andrew Martin]

I hope you guys can manage to pull miracles. It's even longer with us overseas guys, having to ship to and from Europe - i have no clue when you guys got mine there in Irvine and when i can start the countdown to its return - it will be needed in June for a feature so im a little bit worried now.

[Curran Giddens]

Only Epic-M i know of is M8 but that was the 1st one Done by Red.

I got mine back and couldn't be happier. It's like getting a brand new camera. Actually, some parts were brand new :-) They even tightened up the swivel on my touchscreen LCD. Thanks RED!