Improper Shutdown Error Message:

[Trent Lillehaugen]

Hang on. I thought momentary press of side red button went into Record, and long press eventually prompted controlled shut down (with Shutting Down message). So how can we hold the button down TOO long?

A momentary press will toggle record.
A press of about 2 seconds will start a software shutdown (you will see the "SHUTTING DOWN..." screen).
A press of about 5 seconds will trigger the hard shutdown.

So, you will want to press until you see the "SHUTTING DOWN..". message and then let go.

[Trent Lillehaugen]

If you are experiencing this problem, please open a support ticket and send in a log file. Please mention that I want to look at the log file so the support team will forward it on to me.

[Phil Holland]

For those using the DSMC Side Handle I highly recommend mapping one of the buttons to shutdown. Big time saver and battery saver.

[Trevor Meeks]

Trent, what exactly does the hard shutdown do?

[Trent Lillehaugen]

Trent, what exactly does the hard shutdown do?

The hardware will kill power to the brain (without any firmware intervention). It is a safe-guard so you can still shutdown the camera (without pulling power) if the camera firmware is crashed/hung. In this case you will get the "improper shutdown" message since the firmware was not able to do its normal shutdown book-keeping and cleanup.

Note: one thing the camera does on shutdown is properly eject the media - so it is always preferred to perform a clean shutdown rather than just pulling the plug or performing a hard shutdown.

[Shane Kelly]

You guys should not be seeing this error message unless you pull power or hold the power button down too long (which will activate the hard power off). If you are consistently seeing this when powering down through the menus I'd like to see some log files.

Good to know, probabaly just holding it down too long.

[Nick Gardner]

I was getting those messages too until I figured out I was pressing the button too long.

Nick

[Tom Taugher]

I was getting those messages too until I figured out I was pressing the button too long.

Nick

Yeah that must have been the case, was unaware of 'Hard Shutdown' until now. In going through the menus this message has appeared to gone away. Was worried at first, glad to see I'm not the only one..

[Trevor Meeks]

Is hard shutdown in the manual? I sure didn't see it

[stu aull]

For those using the DSMC Side Handle I highly recommend mapping one of the buttons to shutdown. Big time saver and battery saver.

!
great idea Phil.
thx

Stu Aull
SX 199
Alaska