Improper Shutdown Error Message:

[Mark Toia]

Hello,

Just had a question, I am getting prompted with "You shutdown the camera improperly" message when I boot the camera up after previously shutting down correctly.
Wondering what the case may be, if it is a firmware, or potentially another issue that some of you may have run into. Not entirely sure, the camera is only two weeks old.

Same... Get it all the time.

Have know idea why its says that. ?

I just hold the off button off.. the camera turns off.. Next time I turn it on.. that message appears. ?
3 cameras... they do all the same.

Whats the trick to turning the camera off...?

[Trent Lillehaugen]

Same... Get it all the time.

Have know idea why its says that. ?

I just hold the off button off.. the camera turns off.. Next time I turn it on.. that message appears. ?
3 cameras... they do all the same.

Whats the trick to turning the camera off...?

Do you get the message if you power down through the menus?

My guess is that you are holding the power off button down too long and the hard shutdown is kicking in. You can let go of the power button as soon as you see the "Shutting Down..." message on the UI.

[Michael Hastings]

Do you get the message if you power down through the menus?

My guess is that you are holding the power off button down too long and the hard shutdown is kicking in. You can let go of the power button as soon as you see the "Shutting Down..." message on the UI.

I had this problem with one of my housings where the spring was too short and the button was holding down, easily fixed.

Trent can you guys make the firmware so the message goes away after 10 seconds or so? Even though we fixed the main problem, I'm concerned that if it ever happens through just operator error we can't get rid of it without opening the housing.

[Trent Lillehaugen]

I had this problem with one of my housings where the spring was too short and the button was holding down, easily fixed.

Trent can you guys make the firmware so the message goes away after 10 seconds or so? Even though we fixed the main problem, I'm concerned that if it ever happens through just operator error we can't get rid of it without opening the housing.

We will take it into consideration. The reason for initially not making it time out is to ensure that the operator sees the message and understands the possible severity of not shutting down the camera properly.

[Martin Weiss]

Would it be possible to use the record button press as acknowledgement for the ok?

[Elsie N]

I've had that problem on one camera occasionally when shutting down using the record button. By using the Redmote shutdown, never a problem.

[Frazier Nivens]

We will take it into consideration. The reason for initially not making it time out is to ensure that the operator sees the message and understands the possible severity of not shutting down the camera properly.

I'd second that from Michael, if the message stays up a couple min. then goes off screen that should be long enough for someone to know what happened on the hard shutdown. This would be best I think. Then by pressing record again it would allow up to keep working.

Thanks for considering this.

[Elsie N]

I always press the battery percentage text on the LCD touchscreen and it pops up with the shutdown option (saves one step from menu).

Just tried that. Works almost instantaneously. Thanks for the tip Joseph.

[Mark Toia]

Cheers.. will check now.

Do you get the message if you power down through the menus?

My guess is that you are holding the power off button down too long and the hard shutdown is kicking in. You can let go of the power button as soon as you see the "Shutting Down..." message on the UI.

[sergio arguello]

well to be honest i do the same "turn-off" on my M and X and it doesnt happen on the X and always on the M, but perhaps the upgrade to the M will solve it...quien sabe?