Redmote won't complete upgrade connection.

[Mark Deeble]

I am trying to upgrade my redmote from firmware 2.0.9 to 2.0.12. I had never had trouble connecting before, but when I open sys prefs/ network I see the redmote as being attached / connected but it won't complete the connection, saying that the 'Authentication Server is not responding" - which I take to be the redmote?
I have tried 2 different macs, 2 different cables, hard shutdown of redmote, red mote off camera, on camera etc.
Unfortunately as it will not complete the connection I cannot roll-back to previous firmware.
Any thoughts appreciated!

[Trent Lillehaugen]

Try turning off WIFI and manually entering the subnet mask of 255.255.255.0

[Mark Deeble]

Thanks Trent - I have tried that but unfortunately still no connection.

[Sergey Afanasiev]

I had the same problem, and sent my message 10 minutes ago to red support. Got the mail from Brian Clark (red support). This is his answer: ----------- Two things I would suggest with the REDMOTE, I would turn Airport off and also add the Subnet Mask: 255.255.255.0 below the IP: 192.168.0.1 in the Network properties for the REDMOTE device.
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I did it and the problem resolved! Thanks RED for the fasted support.

[jimhare]

Had trouble connecting at first. Said successful connection in NETWORK but the app wouldn't connect. Fixed it by turning off the Ethernet connection, which must have been conflicting. Worked great after that.

[J.D. Frey]

I had the same problem, and sent my message 10 minutes ago to red support. Got the mail from Brian Clark (red support). This is his answer: ----------- Two things I would suggest with the REDMOTE, I would turn Airport off and also add the Subnet Mask: 255.255.255.0 below the IP: 192.168.0.1 in the Network properties for the REDMOTE device.
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I did it and the problem resolved! Thanks RED for the fasted support.

Is this answer a sticky somewhere? It took me awhile to find this, and none of the steps are mentioned in the readme or manual.

[Tim Bradley]

Turning the air port off worked for me. Thank you for this thread, I was going crazy thinking I must be an idiot :)