unable to download Epic firmware 3.0 from Red.com. I'm signed in and own an epic?

[Michael Totten]

There's a "locked" icon and I can't unlock it :)

Anyone know what may be going on?
thanks:)
Michael
Epic X 2310

[Martin Weiss]

Are you logged in?

[Brent@RED]

Michael, if you are logged in and still cannot access, please file a support ticket on RED.com.

BC

[Ivan G]

I'm having the same issue. I tried a different browser as well and still.

[Brent@RED]

Ivan, please contact RED support, if you have not already.

BC

[Ivan G]

Still no sign of support. Is it really going to take a week for me to simply log in to my account? Really?

[michaelk@RED]

Ivan,

I see the request to your Bomb Squad Rep, they need to follow up with our IT Team on this since your account is marked for download approval. You wont be waiting a week, we should have this resolved in a few hours.

Still no sign of support. Is it really going to take a week for me to simply log in to my account? Really?

[michaelk@RED]

Michael.

We need to follow up with our IT Team, hold tight.

There's a "locked" icon and I can't unlock it :)

Anyone know what may be going on?
thanks:)
Michael
Epic X 2310

[Ivan G]

Holding :) Sorry I'm itching for 400fps...

[michaelk@RED]

@Michael- You should be all set.

@Ivan- Your Bomb Squad Rep has emailed you to confirm some account info since it looks like you have 2 active accounts.

Best Regards,

Keegan