Click here to go to the first RED TEAM post in this thread.   Thread: unable to download Epic firmware 3.0 from Red.com. I'm signed in and own an epic?

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  1. #11  
    Ivan G
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    Default 05-18-2012, 08:44 AM
    Correct, this has been an issue for a long time and thought we cleared this some time ago but seems like it's never ending.
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  2. #12  
    Ivan G
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    Default 05-18-2012, 11:59 AM
    Still not working. Is there another way of downloading the firmware?
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  3.   This is the last RED TEAM post in this thread.   #13  
    michaelk@RED
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    Default 05-18-2012, 02:10 PM
    Ivan,

    I have been working with our IT Team on this, the cause of this occurs because your not selecting the account you have your camera under. We run into this when customers use the same email on 2 accounts. I will have Jenn touch base with you to walk you through this.

    Regards,



    Quote Originally Posted by Ivan G View Post
    Still not working. Is there another way of downloading the firmware?
    Michael Keegan
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