Beta 3.2.8 Scarlet X crashing camera & forced shutdown.

[Robino_J]

Is there a solution or workaround to the camera crash / forced shutdown when pressing record after 3.2.8 Beta "force_upgrade" update method.

Sent my log to support and they said to do the "force_upgrade" update method which I tried many times and it is still crashing all the time when pressing record. Update goes fine (I guess...) since it displays the right firmware version in the system info.

I know there is an official thread for beta 3.2.8 thread but my post always gets buried in between people talking about adding 24p 5K on Scarlet so I'm opening a dedicated thread as I'm not the only one experiencing the issue.

[Jon Carr]

try rolling back and installing 3.0.7 first

[Brant Hadfield]

I followed the recommended upgrade procedure to the Beta firmware, and I have not had a crash upon hitting record. I did, however have the camera remain stuck in record mode 3 times when media cards filled, requiring a forced shutdown. This also results in a fatal lockup when trying to play back the last clip recorded to the media when the camera is started again, resulting in another forced shutdown.

I think Red has a lot of work to do on this piece of firmware.

[Robino_J]

try rolling back and installing 3.0.7 first

Thanks Jon, I tried that but it still crashes the camera.

[Jon Carr]

Thanks Jon, I tried that but it still crashes the camera.

Sorry to say this but, if you can't record not in previous builds now. I would advise to sending the camera back to RED to get checked out.

[Robino_J]

Sorry to say this but, if you can't record not in previous builds now. I would advise to sending the camera back to RED to get checked out.

3.0.7 works great. I meant I rolled back to 3.0.7 first and re-installed the 3.2.8 and it still crashes. I thought that's what you were suggesting.

[Robert Andriessen]

did you try rolling back to 3.07, then a reset to factory settings, and then upgrade to 3.28?

[Robino_J]

did you try rolling back to 3.07, then a reset to factory settings, and then upgrade to 3.28?

Thanks for the suggestion I just tried this that was a good idea but it still crashes. Still get the "Error: 0x0000001e / Please save log and send to RED support" when trying to record.

[TheBied]

3.0.7 works great. I meant I rolled back to 3.0.7 first and re-installed the 3.2.8 and it still crashes. I thought that's what you were suggesting.

We've received your log, thank you for submitting it. Everything was upgraded properly on your end using the force_upgrade. We're working on rolling out a fix for the particular problem you are seeing. Until we post another update, I recommend using 3.0.7 on your camera.

The other posts are correct in saying that if you see any strange behavior after downgrading/upgrading, re-setting to factory defaults is the first step you should take to resolve any issues.

[Robino_J]

We've received your log, thank you for submitting it. Everything was upgraded properly on your end using the force_upgrade. We're working on rolling out a fix for the particular problem you are seeing. Until we post another update, I recommend using 3.0.7 on your camera.

The other posts are correct in saying that if you see any strange behavior after downgrading/upgrading, re-setting to factory defaults is the first step you should take to resolve any issues.

Thanks Matthew, I will wait for the fix.