I took delivery of Epic-X #2528 in the 2nd half of March. The purpose for the camera is 99% rental. The first job the camera went out on a few weeks later (after all accessories finally arrived to make the camera actually usable and cases could be made for everything) the HD-SDI port worked only intermittently when the camera was shoulder-mounted (tripod was fine since the camera wasn't moving) and the HDMI port didn't work at all. It went to Red for evaluation and repair and came back with the problem supposedly fixed.
It was sent out on another rental job for a large company for their national commercial and had problems, recording lines through R3Ds and having color channels swapped. We requested the camera be swapped out for a new once since it's clearly defective. It hasn't seen a single trouble-free day or shooting at all and is a lemon. Red requested log files and R3D's be sent over, which was done over the weekend as soon as we got the camera back. It's now Thursday and we haven't heard anything.
We used the camera for a job that we could be present at and overlook yesterday. The camera froze and recorded bad R3D's again. Today it was doing the same thing in some tests and the Touch LCD output started doing very weird things with the image being broken up and wavy and flashing, and now the output does not work at all. The HD-SDI output is also intermittent again.
We are now being told we have to send the camera in for evaluation. This is unacceptable. The camera was just in for evaluation and the repair that was done to it was not enough to make the camera work properly. We have a big job the camera is supposed to go out on tomorrow for one of the major studios. The camera is defective and is a lemon and Red needs to replace it today, but we're not getting the support that is expected to make this happen.
Someone help, please. We may have already lost 2 clients, and losing one as big as the client for tomorrow would be a major hit to our business.