SSD Format Failure URGENT

[Brad Webb]

Thanks Paul. I went ahead and installed the beta firmware as I could not get the release build to force install. Seems to be working now. Thank you and y'all for the help. I did remove the sidehandle at the same time (I hadn't in the previous attempts)....

Don't get me wrong, I absolutely love the side handle, but for some reason it has some wicked voodoo juju effects on the Scarlet. 99.99% of the time everything is awesome. Then for some weird reason things are acting funky, and the solution seems to be taking off the side handle. Of course by the time you get to that stage of troubleshooting you're ready to jump past light speed straight to ludicrous speed and do a force reinstall of the firmware. The next time I run into trouble I'm taking the side handle off and rebooting and see if that works.

I really wish you didn't have to take it off to upgrade the firmware.

Also, great to hear that you were able to get things sorted out.

[Andy Roberts]

Matthew, the camera froze during playback of a 72fps clip. (Firmware 3.0.7) The client had just captured their money shot and wanted to make sure they captured it. Halfway through playback, the camera froze up. We shut down the camera and started it again. When it came back, it didn't recognize the SSD. So we thought it would be a good time to offload the files and switch SSDs. So we put in the other 256GB SSD and went to reformat it to erase the previous days' shots. Reformat failed. It failed a second time. We rebooted. It failed again and again. It failed a "secure format"... so we brought back the SSD (after 25 minutes of offloading) that we had been using and tried formatting that SSD to delete the clips and that failed. With a well-payed food stylist waiting in the wings to get back to work, it was 90 minutes before we were operational again. Very painful and embarrassing for me for a new client who was so excited to be shooting with an Epic. I'm open to hear whatever you think I may have done wrong, but it just simply felt buggy and flakey. The footage they did capture looked phenomenal.

For the record, the only time when I've unmounted "uncleanly" was 6 months ago when I accidentally hit the "eject" user key (on the side handle) during record. Having that key as a default shortcut for eject seems like an accident waiting to happen.

[Andy Roberts]

Thanks Brad. I do think removing the side handle during the forced upgrade was the part that worked.

[TheBied]

Matthew, the camera froze during playback of a 72fps clip. (Firmware 3.0.7) The client had just captured their money shot and wanted to make sure they captured it. Halfway through playback, the camera froze up. We shut down the camera and started it again. When it came back, it didn't recognize the SSD. So we thought it would be a good time to offload the files and switch SSDs. So we put in the other 256GB SSD and went to reformat it to erase the previous days' shots. Reformat failed. It failed a second time. We rebooted. It failed again and again. It failed a "secure format"... so we brought back the SSD (after 25 minutes of offloading) that we had been using and tried formatting that SSD to delete the clips and that failed. With a well-payed food stylist waiting in the wings to get back to work, it was 90 minutes before we were operational again. Very painful and embarrassing for me for a new client who was so excited to be shooting with an Epic. I'm open to hear whatever you think I may have done wrong, but it just simply felt buggy and flakey. The footage they did capture looked phenomenal.

For the record, the only time when I've unmounted "uncleanly" was 6 months ago when I accidentally hit the "eject" user key (on the side handle) during record. Having that key as a default shortcut for eject seems like an accident waiting to happen.

I only mentioned the importance of ejecting on both form the camera and from the PC since I've seen it bite people in the past. The other thing I would caution on, would be to not delete files/folders off of the mag via PC and then re-insert the mag for recording. It doesn't sound like you were doing that though.

I'd recommend saving a log from the camera and sending it into support. We may be able to determine what happened by looking at the log.