Antenna X upgrade info for epic going out

[Rob Anderson]

Got the email. Looking forward to the installation. While I'm never thrilled to have to crack open something like an Epic, the risk/reward is an easy plus here. Can't wait. Thanks for the free fix.

[Brigham Edgar]

Unless I see a posted email, get an email or see a post from Jarred or the likes...I'm tending to think this is a late April fools...would be great if not though...would move the redmote from trinkety to a solid useful reliable tool!

[Sid Idris]

Unless I see a posted email, get an email or see a post from Jarred or the likes...I'm tending to think this is a late April fools...would be great if not though...would move the redmote from trinkety to a solid useful reliable tool!

the email went to owners of affected cameras only. Perhaps your camera already has the new antenna?

[Andy White]

the email went to owners of affected cameras only. Perhaps your camera already has the new antenna?

It'll probably be a serial number (and therefore batch) system... ie serials over XXXX (maybe 2000?) will have the upgrade built in.

If you don't get a mail - don't worry. Or drop your Bomb Rep a mail and double check your Epic X is already upgraded.

[JanneJansson]

This IS customer service!! Thank you.

[Dave Weber]

It also may be a batch thing. Send out email to maybe 500 at a time so they are not crushed by emails to get the new part. I did get the email yesterday morning and responded right away.

[Elsie N]

Watched the video. This seems easy enough, so I sent in request for antennae.

[J.D. Frey]

Yes- I think it is happening in batches. I just wanted to let people know that RED has started the process. I didn't post the video link or other info because it is password protected and who knows the process could change before you get your email. I just thought it would give some peace of mind to those waiting on a fix.

[jimhare]

No, I'm saying another company would say it's not a problem, that it was designed to only work within 5 feet of the camera, and that a small percentage of users may want to go further so they are offering a premium antenna for several hundred for the "true professional."

When RED gave me a free upgrade on my R1 audio board they had already clearly stated that they saw in-built audio recording as a scratch track for dual recording, but they still improved it and gave it to me free, including free shipping.

I don't think I could name another company that would do this and and am very grateful and will stay that way.

So you are saying that RED is cool because they are fixing a problem for free? Maybe your redmote has worked well, but since october mine hasn't really work well past about 5' away from the camera. If it worked really well to begin with, but a new antenna added another 50' to an already 50' reliable connection, I would be more impressed. I say more yea on RED for finally fixing the issue without having to send my entire camera in for 10 days.

[Tim Bradley]

No, I'm saying another company would say it's not a problem, that it was designed to only work within 5 feet of the camera, and that a small percentage of users may want to go further so they are offering a premium antenna for several hundred for the "true professional."

When RED gave me a free upgrade on my R1 audio board they had already clearly stated that they saw in-built audio recording as a scratch track for dual recording, but they still improved it and gave it to me free, including free shipping.

I don't think I could name another company that would do this and and am very grateful and will stay that way.

I agree 100 %