I had a problem that i can not solve :
From Premiere CS6 to AME the link was broken. AME open when a rendering queue is created in Premiere, but nothing on the AME list. I deinstalled/reinstalled everything with the same result. So, I went to the Adobe support website and filled the form. As it say I would get a response in 3 days, i tried the phone support.
And you know what ?
They answered me AND solved the problem in a few minutes...And the day after, I get a call from Adobe about this problem because i filled the form !
It seems that this Editor is really listening to his customers. It should be just "normal" but it is not in reel life. Is it an effect of the Red spirit ? All the ways, thank you Adobe !