epic antenna upgrade DOES NOT WORK

[oliver imfeld]

just installed new updated epic antenna...... no more communication between redmote and epic ! latest firmware on both, installation step by step... NOTHING

[Andy White]

Maybe try replacing the new antenna with the old/original & see if that works again?

[Matt Gerard]

I would hazard to guess that the connection on the antenna and the cable is at fault here. I had the same issue, I had to pull the new antennae out (not an easy task, take it slow) to find that the cable dropped off the connector to the antenna. Turns out it needs a pretty hard squeeze to get the thing to click on. Make sure its lined up well before trying to pop it on, looking at it you could knacker the connector on the cable pretty easily if its crooked when you try to squeeze it on. Mine works pretty well, I'm now getting 50' + through 2 walls before the signal disappears.

[Antony M]

I have done the install too. My RedMote connects.

But I still have a very limited range.
Up to 2 feet away, I get full green bars.
More than 3 feet away I only have yellow or red bars.

[Nick Grow]

Oliver, we received the email you sent to upgrades@red.com this morning and we will walk you through troubleshooting this issue.

NICK

[Andrae Palmer]

I have done the install too. My RedMote connects.

But I still have a very limited range.
Up to 2 feet away, I get full green bars.
More than 3 feet away I only have yellow or red bars.

I don't think the signal meter is working very well... but the connection is lasting upto 50 feet away in my tests.

[Stuart English]

..... the connection is lasting up to 50 feet away in my tests...

This is the expected performance ... so if you have a unit that does not deliver at least that after performing the antennae upgrade, then connect RED tech support.

[Andre W.]

Have you tried doing the "Rediscover Hardware" in the "maintenance" portion of the menus???

[Andrae Palmer]

This is the expected performance ... so if you have a unit that does not deliver at least that after performing the antennae upgrade, then connect RED tech support.

Stuart,

Do you know why the old design was a board with circuits and this one is just a plain aluminum antenna?

[Stuart English]

Do you know why the old design was a board with circuits and this one is just a plain aluminum antenna?

Apparences can be deceptive Andrae :-)
... the bottom line is the "uncertain range issue" ascribed to the REDmote, is in fact resolved here.