Side handle not working??

[Justin Marx]

Must be software related.

[michaelk@RED]

Justin,

Doesnt hurt to send a support ticket with a log file to see if we can trouble shoot based on the information from the camera.

Regards,

Keegan

[michaelk@RED]

I see a ticket has been filed and our Support Team is looking into this.

Justin,

Doesnt hurt to send a support ticket with a log file to see if we can trouble shoot based on the information from the camera.

Regards,

Keegan

[nigelsmith]

I see a ticket has been filed

How do I do that?
Email my bomb squad rep here in London?

[Nick Grow]

Nigel, you can contact RED SUPPORT directly for assistance 24/7/365 by sending us a tech support ticket here http://www.red.com/contact_us.

NICK

[Justin Marx]

I see a ticket has been filed and our Support Team is looking into this.

You have me trained well Michael! ;-)

[nigelsmith]

Nigel, you can contact RED SUPPORT directly for assistance 24/7/365 by sending us a tech support ticket here http://www.red.com/contact_us.

NICK

Thanks Nick.
Will do.

[Justin Marx]

Side handle still not working, anyone else having this problem? RED wants me to send my SH in, anyone had any luck getting it to work without sending it in??

Thanks!

[Elsie N]

Side handle still not working, anyone else having this problem? RED wants me to send my SH in, anyone had any luck getting it to work without sending it in??

Thanks!

One of my SHs stopped powering up using a Redvolt. I was doing a take and it just lost power. Put the camera on AC power and the SH worked fine, other than powering the camera with a Redvolt. Tried it on a second camera and the same thing. My other SH worked fine with Redvolts on both cameras. Filed a ticket, sent a log file, then the SH. Just received it back a few days ago and it works fine.

[Justin Marx]

Thanks for the info.. Guess it is hardware then..