3 to 5 business days ? bullshit

[oliver imfeld]

i ordered my usb3 card reader the 12th of june; the online store says 3 to 5 business days delivery, nada ! so what about all that great talk by jim being out of back orders and so on ?
total crap

[Brad Webb]

Did it ship in 3-5 business days and just hasn't arrived? If this is the cause then it could be held up in customs or run into some other shipping problem.

[oliver imfeld]

no no no; no shipping @ all; otherwise i wouldn't be that upset.

[Andy White]

Are you dealing via REDEurope?

[oliver imfeld]

yep

[Andy White]

Have you tried mailing your BS rep? From personal experience, I've always had a reply within a working day, often faster (I'm in the UK).

[Julio Quintana]

Although they have stated that they are working towards improving, the Red store is painfully inefficient and slow. Even for small items that are listed as in stock, it still takes several business days for the item to leave the Red store for delivery.

[michaelk@RED]

Oliver,

The website reflects US stock not REL, we have our web team working on the REL site to show REL stock so you will be better informed when you place orders through the web. You can also always reach out to your Bomb Squad Rep for more information. REL will be receiving units shortly.

Julio,

There have been huge improvements made to the current ordering process, and we are continuity making adjustments to make it even better.

Best Regards,

Keegan

[oliver imfeld]

shortly ? thats what my BS said 10 days ago, not good enough guys, really not !

[Jon Jones]

Really that does suck but we all feel your pain. Everyone of us has dealt with the same issue. I posted a thread and similar to this yesterday but I guess I didn't have enough expletives for anybody to reply, lol.