New Scarlet dead after 20 hours...

[Cedric Larvoire]

Hello everyone,

so there it is... my camera died right away and I'm a bit panicked, although I know it happens, and I hope RED will solve the situation soon and get me a new one. I don't really know what happened, I was on my first shoot, the camera was treated extremely well, and was either in my hands or in a pelican case. Suddenly, while shooting, the screen displayed a "recording error" and the camera had to shut down. When rebooting it, it started normally... we rolled, and there was the same error again. We decided to take a break, let the camera cool down. After a couple of minutes, we started the camera again. It worked, but the touch screen was not responding. We were almost done for the day, so we decided the wrap.

I went home, turned the camera on, and everything was fine! Working perfectly. I even managed to switch the new firmware, record in different resolutions etc...

The morning after, we arrived on set, the camera started but the touch screen was not responding again. I tried to reboot, and the camera never booted again. I put the redvolt in, the red button lights up, I press it, the fans start, but the button stays yellow and doesn't boot. It never went past that stage again.

Have you ever experienced something like that?

I have one question though to you guys : I ordered the camera in the end of june, on RED website. I live in europe, so it was shipped to Pinewood. I went to collect it myself there... the camera's number surprised me : #0944

I see a lot of people getting #2XXX Scarlets, so I'm a bit surprised to have such a low number. Is there any chance it was a refurbished camera? Can they do that?
I don't know, I guess I'm just being nervous after investing so much money into it. I hope it gets solved soon! Any comments/idea is welcome! Thanks!

[Justin Marx]

The number means nothing.. Did you try rolling back to a really early firmware that is proven to have few problems? You should never use the beta firmware on a job. Doesn't sound like your camera died, just sounds like the firmware your using is not that happy..

[Nick Grow]

Cedric, please contact RED SUPPORT directly by sending us a tech support ticket here http://www.red.com/contact_us.

NICK

[Jon Carr]

Hello everyone,

so there it is... my camera died right away and I'm a bit panicked, although I know it happens, and I hope RED will solve the situation soon and get me a new one. I don't really know what happened, I was on my first shoot, the camera was treated extremely well, and was either in my hands or in a pelican case. Suddenly, while shooting, the screen displayed a "recording error" and the camera had to shut down. When rebooting it, it started normally... we rolled, and there was the same error again. We decided to take a break, let the camera cool down. After a couple of minutes, we started the camera again. It worked, but the touch screen was not responding. We were almost done for the day, so we decided the wrap.

I went home, turned the camera on, and everything was fine! Working perfectly. I even managed to switch the new firmware, record in different resolutions etc...

The morning after, we arrived on set, the camera started but the touch screen was not responding again. I tried to reboot, and the camera never booted again. I put the redvolt in, the red button lights up, I press it, the fans start, but the button stays yellow and doesn't boot. It never went past that stage again.

Have you ever experienced something like that?

I have one question though to you guys : I ordered the camera in the end of june, on RED website. I live in europe, so it was shipped to Pinewood. I went to collect it myself there... the camera's number surprised me : #0944

I see a lot of people getting #2XXX Scarlets, so I'm a bit surprised to have such a low number. Is there any chance it was a refurbished camera? Can they do that?
I don't know, I guess I'm just being nervous after investing so much money into it. I hope it gets solved soon! Any comments/idea is welcome! Thanks!

Did you try with other media cards when it first said recorder error?
You may want to force upgrade the firmware in order to reboot it.
A would assume, and anyone from RED or RED europe can tell me that I'm wrong, the possible reason you have a low number (under 1k) might be that early production run they send out a batch to europe at a time. And that's why it 944, even though there about 4k+ scarlets out now.

[Cedric Larvoire]

Cedric, please contact RED SUPPORT directly by sending us a tech support ticket here http://www.red.com/contact_us.

NICK

I did, thank tyou :) and I have to send it back to London, I think DHL is picking it up tomorrow... I keep my fingers crossed.

[Clint Lealos]

Can't help you with your camera problems, but I am certain yours is not a refurbished unit. Chalk it up to shipping and customs delays.

[Cedric Larvoire]

The number means nothing.. Did you try rolling back to a really early firmware that is proven to have few problems? You should never use the beta firmware on a job. Doesn't sound like your camera died, just sounds like the firmware your using is not that happy..

I didn't use the beta one (3.3.3), but the latest official one (3.2.19).
I totally agree on not updating the firmware while on a job, unfortunately, we were having these recording errors that where completely preventing us from shooting. So I guessed it was a risk worth taking, and I was wrong ...

[Cedric Larvoire]

Did you try with other media cards when it first said recorder error?
You may want to force upgrade the firmware in order to reboot it.
A would assume, and anyone from RED or RED europe can tell me that I'm wrong, the possible reason you have a low number (under 1k) might be that early production run they send out a batch to europe at a time. And that's why it 944, even though there about 4k+ scarlets out now.

it makes sense, I was just curious :)

[Cedric Larvoire]

I didn't use the beta one (3.3.3), but the latest official one (3.2.19).
I totally agree on not updating the firmware while on a job, unfortunately, we were having these recording errors that where completely preventing us from shooting. So I guessed it was a risk worth taking, and I was wrong ... So you think I should do the force update to an older version? That is not causing any problem with my warranty, right? (I became paranoid after that incident)

I will try that. It's weird it worked so perfectly after I installed it though.

[Cedric Larvoire]

sorry about the stupid question with force upgrade, yeah, it's just a normal upgrade :) I will try that. It's weird it worked so perfectly after I installed it though.

One more detail : the installation of the 3.2.19 was supposed to take up to 45 seconds with fans at full speed, according to the documentation. When I upgraded, it only took about 10 seconds (max). Is that a clue that something might have gone wrong? Or is it that quick for you too??