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  1. #1 5.0 Touch LCD FAILURE! 
    Senior Member Jon Carr's Avatar
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    So going 7 months strong, very well tooken care of and all of a sudden on set my monitor fails. As you can see from the pics below. Banding, white screen, bad flickering when any menu idem is up. Tried changing cables, changing firmwares, nothing. Had to make some calls to get a replacement to set. First time this client worked with the RED, and this did not make the client happy at all. Me getting a replacement to location in a hour, kind of made up for it though. So my question is, how did this happen? My gear is always in top notch, well maintained. Why? I overnighted it to RED today during lunch, and I just hope the warranty covers it cause I don't have the time to deal with insurance right now and need this back ASAP. Below are some photos if this happened to you, feel free to chime in.
    05a51c7f.jpg32cfe597.jpge22c9cd4.jpg
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    EPIC-X #____ ships Monday (soon to be Dragon)
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  2.   This is the last RED TEAM post in this thread.   #2  
    Hi Jon, we received the tech support ticket you submitted and will give our RMA Support team a heads up on your RED Touch 5.0" LCD. Would you be able to save and send us a .LOG file from the camera for diagnosis to assist us with troubleshooting?

    NICK
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  3. #3  
    Senior Member Jon Carr's Avatar
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    Will be emailing you the log files tonight when I have better then iPhone Internet.
    Dp Reel
    http://www.visualcinema.com/reels/
    Rentals in NYC
    http://www.visualcinema.com/rentals/cameras/
    EPIC-X #____ ships Monday (soon to be Dragon)
    Canon & PL mount, Canon 16-35, 24-70, 70-200, Rokinon 24mm, 35mm, 85mm, & everything you need to shoot RED!

    It's REDcode or no code...
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  4. #4  
    Senior Member Jon Carr's Avatar
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    Email sent with log files sent
    Dp Reel
    http://www.visualcinema.com/reels/
    Rentals in NYC
    http://www.visualcinema.com/rentals/cameras/
    EPIC-X #____ ships Monday (soon to be Dragon)
    Canon & PL mount, Canon 16-35, 24-70, 70-200, Rokinon 24mm, 35mm, 85mm, & everything you need to shoot RED!

    It's REDcode or no code...
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  5. #5  
    Senior Member Jon Carr's Avatar
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    LCD was fixed and overnighted in a well and timely order. Thank you very much to everyone at RED that made the repair go so quick and well.
    Dp Reel
    http://www.visualcinema.com/reels/
    Rentals in NYC
    http://www.visualcinema.com/rentals/cameras/
    EPIC-X #____ ships Monday (soon to be Dragon)
    Canon & PL mount, Canon 16-35, 24-70, 70-200, Rokinon 24mm, 35mm, 85mm, & everything you need to shoot RED!

    It's REDcode or no code...
    Reply With Quote  
     

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