RED SALES on vacation ?

[LEON]

Hello,
from sales@red I did receive an e-mail on Feb 5, 2008 3:01 AM europe time which states:

"please email sales@red.com. Please place your additional orders and email deletions to RED by February 7, 2008."

As infos of this e-mail concerning my account are WRONG,
I replied but I have no answer and I am requested to place my additional order TOMORROW !

You ask us not to phone but if you do not answer e-mails after sending one that is WRONG, what choice do I have ? the user forum? the only polite way
to tell you:
Would you please not use ultimatum dates when you are not answering yourself in time ? AND PLEASE ANSWER !

Reference Number : CU 0100504 / Leon

[Brent@RED]

Hello,
from sales@red I did receive an e-mail on Feb 5, 2008 3:01 AM europe time which states:

"please email sales@red.com. Please place your additional orders and email deletions to RED by February 7, 2008."

As infos of this e-mail concerning my account are WRONG,
I replied but I have no answer and I am requested to place my additional order TOMORROW !

You ask us not to phone but if you do not answer e-mails after sending one that is WRONG, what choice do I have ? the user forum? the only polite way
to tell you:
Would you please not use ultimatum dates when you are not answering yourself in time ? AND PLEASE ANSWER !

Reference Number : CU 0100504 / Leon

As you can imagine, when we blast out an email to a delivery batch like we did on Monday morning, we do get a wave of emails and phone calls. We answer them as quickly as possible.

I understand that everyone is extremely anxious to get their camera - I would be, too. But everyone has to understand we are ramping up deliveries and processing emails, calls, orders, etc. as fast as we can. I have ZERO doubt 99% of you get your emails answered within 24 hours.

Personally, I think an accusation of a department being "on vacation" when you have not received an email reply within 24 hours is pretty off base and insulting to the people at RED who are indeed working their asses off to get out orders as quickly as they can.

If anyone is dissatisfied with the service they are getting from any department at RED, feel free to contact me at 949.206.7900 and I will be more than happy to discuss with you.

BC

[A. Bastaki]

dude.. chill.. ive been bugging the guys dozens of times a day.. they have been very, very, very prompt, very helpful.

calling the red team to be on vacation is a serious accusation, these guys have been working tirelessly to get our orders in, the least that you could to help is be a leeeeeeetal patient and a leeeeeeetal polite.

[LEON]

[QUOTE=Brent@RED;150687

Personally, I think an accusation of a department being "on vacation" when you have not received an email reply within 24 hours is pretty off base and insulting to the people at RED who are indeed working their asses off to get out orders as quickly as they can.

If anyone is dissatisfied with the service they are getting from any department at RED, feel free to contact me at 949.206.7900 and I will be more than happy to discuss with you.

BC[/QUOTE]

My intention is not to insult anybody ( please those who feel insulted may forgive me) but blast and bombs and ultimatum dates like "do this before febr 7" are unpleasant to read when there are huge mistake in the message you sent !
So trying to fulfill you request of that urgent date YOU fixed, I email 2 times and went on user forum to follow YOUR request not to phone you.

1-How can you ignore that I sent, as every reservation holder, $1000 ?
2- How do you manage to lose trace of another deposit I made of $ 580 for accessories ?
Now I just had a mail from Nate saying they traced the $1000 first deposit,
but how could I be a reservation holder if I had not sent that money ?
Now for the $500 deposit accessories , no news, do you have ANY ?

I never received that famous titanium thing , I never complained, I could be perfectly happy with everything RED does except when they put pressure on me asking to reply before Feb 7 when they send me perfecltly WRONG
e-mail !
One last thing, i never thought being on vacation is an insult, I was trying to remain rather polite but if you feel this is an insult
what is the word you use when people forget that you send them money ?
By the way, "on vacation" was a question if you read properly, never an accusation !
VERY BEST REGARDS

[Zakaree Sandberg]

Leon,
Trust me...
I know from a first hand basis how hard all of those guys are working.
Red is a very small company and EVERYONE is doing EVERYTHING.
I know what its like to be waiting for the camera (im 1015), but please have as much patience with these guys as possible. Like Brent said.. they will answer all emails. It just takes a little time to get through them.
as for the "R".. There was an email put out over a year ago (last nov or dec i think) that required all reservation holders to confirm their reservation. Once it was confirmed the "R's" were sent out. It is possible that you might have accidentally missed that email.
Anyways, Youll be stoked once you get your camera:)
Take Care

[LEON]

Leon,
Trust me...
I know from a first hand basis how hard all of those guys are working.
Red is a very small company and EVERYONE is doing EVERYTHING.
I know what its like to be waiting for the camera (im 1015), but please have as much patience with these guys as possible. Like Brent said.. they will answer all emails. It just takes a little time to get through them.
as for the "R".. There was an email put out over a year ago (last nov or dec i think) that required all reservation holders to confirm their reservation. Once it was confirmed the "R's" were sent out. It is possible that you might have accidentally missed that email.
Anyways, Youll be stoked once you get your camera:)
Take Care

Dear Zakaree, it is nice of you to take part in this ridiculous incident,
I am as patient as you, I just don't like when they tell me
ANSWER BEFORE 7 FEB when all accounts with me are WRONG !
RED did not miss the 2 times I sent money, but they just do not mention it !
And they want me to answer FAST !
So they have to answer at the speed THEY set !
Have a nice day !

[Jeff Kilgroe]

Done.