Epic / Scarlet Firmware release build 3.2.21

[Damien Molineaux]

Please open a support ticket (if you haven't already).

Done.

Cheers,
D'

[Steinar Andersen]

Hi,
We updated our Scarlet yesterday and encountered a problem when switching to Playback where it will freeze the image, but menus keep working (to shut the camera off). After a few crashes and reboots, I switched the camera to DC power (it was on V-lock) and then it stopped crashing, even after switching back to V-lock. This morning upon turning on the camera again, same thing happened again, a switch to DC power and back solved the problem...
Cheers,
Damien

Having the same exact issue....works with both redvolt in the side handle and the power adapter but the V-lock freezes camera in playback. Mine does not work with v-lock after changing to power adapter though (it did that only once) I just assumed it was the battery plate because it only displays 0v on the battery status on the screen.

[PaulClements]

I also experience the V-Lock issue with my camera and I have seen two others that have been sent out that have the same issue.

Seems odd that this is happening on a release build to me. I've raised it with Red Europe and they've told me to try using a side handle or the quad battery module. Problem is I don't want to use those during a production.

Is Red looking into this issue? The earliest build I can goto that has working playback is 3.07

Cheers
Paul

[Tom Meimer]

Any News on this? Our Playback also freezes when switching to playback. We are on V-Mount Batteries, had no chance to try with AC-Power or Redvolts but rolled back to 3.07 where playback works fine...