First off I understand we are in the beginning stages, and so far the camera has excelled in all aspects of production. We are very happy.
I have a huge challenge I need help with. We shot an interview 4k 16x9 and we are experiencing the same challenge from build 13 which is half of the quicktime is messed up (not half of the clip, but the bottom half of the frame through the entire clip) For small clips quicktime opens them fine (except for the corrupted bottom half) I can export the sound no problem, but for the interview it is a series of 2gb files that 1 quicktime points to. The quicktime won't ever open. This only seems to be the case for 4k 16x9 with multiple r3d files.
Thankfully we shot most of our interviews 2k 16x9 and they work perfect, as well as the day before we did 3k 16x9 and they are fine. We have never really worried about the 4k 16x9 messing up as redcine reads them fine and we still have our footage.....but redcine and redalert, as far as I know, do not export sound.
So is there any way on this planet to get the sound out of the r3d file. I have searched the forums for this answer but all I find is the sound is located in the quicktime proxy (WHICH CAN NOT PLAY!), and I need the sound from this one interview.
Thank you in advance for anyone from the red team to the forums who can help me solve this.