play problem on my scarlet

[luigi_romagnoli]

I just unbox my new scarlet and make little test, very bad one.. I just start to play with my camera... but as u can see on the playback function I have little problem.. more then little

two video (taken using my handy.. sorry) one is what I see on the playback of the camera...and one is the import in redcine on my computer and everything is ok....

I miss something?

I hope I just little tired and I make.. a great mistake somewhere..

When I rec or see normally the lcd everything is ok

Thanks
Luigi

What is that I see on playback on my scarlet
http://vimeo.com/48612420


How is in redcine http://player.vimeo.com/video/48612421 (bad quality … handy video, but on the ssd everything is ok)


Thanks for help

Luigi

[Chad K]

Hi Luigi,

You can contact RED SUPPORT directly for assistance 24/7/365 by sending us a tech support ticket here https://www.red.com/contact_us/new.


Chad

[luigi_romagnoli]

Done... I've to say support in red until now is great!

[Ken Kosub]

Have you tried lowering your Color Temperature from 9888k down to 3200 or 5600? Not sure if that will change things, but it would be worth trying.

KK

[Matt Ryan]

re-install the latest firmware.

[luigi_romagnoli]

had to send back to usa for repair.. tested 3 different firmware, and hdmi port too... nothing change

sad day
Luigi

[luigi_romagnoli]

I need your support

My camera, scarlet X01144 arrived me with play function not good, broken one as you can see on vimeo video.

I send back to USA only 5 days arrived here in Italy and now the RMA support ask me to pay 376 $ to have repaired, before speaking with a layer I’d like to know what I’m missing, if i buy a new camera I’d like to have a good new camera, the scarlet is good but has to be not broken when arrive, or I’m missing something

Sorry for my bad English but I’m afraid tonight, it has appended to some of you? just a little misunderstood?

[luigi_romagnoli]

RMA support team response

Hello Luigi,
The technicians have confirmed your issue of the distorted image on playback and are able to make the necessary repairs under warranty. They also found scratches on the OLPF which is physical damage and not covered by the warranty. The technicians need to replace the OLPF in order to bring your camera up to RED’s specifications. Please let me know how you would like to proceed.

Here in Italy are 00:20 I will go to sleep quite sad, maybe is only a nightmare, my dream scarlet is broken when arrived and has OLPF broken and I’ve to pay more… hard life, not lovely situation.. I've to speak with someone that undersand law... boring very boring...

I just want to play and work with my scarlet!!!!!!

[Nick Grow]

Hi Luigi,

I see our RMA SUPPORT team was able to get this sorted out with you. Feel free to email me directly at nick-dot-grow-at-red-dot-com if there is anything else we can do for you on the RED product support front.

NICK

[luigi_romagnoli]

I have a good wake up, the RMA wil repair all at no charge due the camera is new. So I hope the get back soon and start to work with my camera.
It's sunny day here in Italy and everything sounds better.

Thanks for your post
luigi