RED HANDLES.. they suck.

[A. Bastaki]

YES, Both... Left and Right... ive got both casts... the matte finish and the glossy looking one.

THEY both don't tight at all.. not even close. my fingers have gone numb trying to press on the screws... the hex slot has lost its edges.. curved out from ratcheting... and it's still so loose.

i've seen a pic with a guy pushing the gap all the way and the thing would be still loose... how can this problem be fixed without sending it back to red?

and it's a serious issue... my work depends a lot on handheld shooting... many have this problem as im sure many have ordered base production packs. I hope red fixes this problem with their future handles
________
LIST OF PENNY STOCKS

[Barry Green]

Dumb question, but I gotta ask: you do know that the wingnut can be pulled away from the hex and repositioned so that you can tighten it further and further, right?

[Jeff Kilgroe]

Barry, I can confirm this issue with the RED handles. It's not just a wingnut issue in many cases. It's a cast-component issue. I have seen some handles that tighten up and work great and I've seen some that just don't fit right and will not tighten down all the way.

[Anders Holck]

Im sorry to say this, but they suck just as much in Denmark as in Abu Dhabi. It just doesnt work.

It's not about tightening the wing-nut enough, but more about the diameter tolerence and the friction of the handle/rod connection.

And the same is true with the dovetail/shouldermount, the tolerances are just way off.

[A. Bastaki]

yes i do know that the wing-nut can be pulled, re-positioned (and/or rotated) and pushed again.
________
Philip Caldwell

[Shawn Bannon]

Isn't there a QC before these items are getting shipped out? Several people are reporting the same problems. And its giving RED accessories a poor reputation. You shouldn't have to jerry-rig a brand new piece of equipment. I've read about people putting tape on the dovetails and washers to make items tight.

[BASSAM MSSALATIE]

yes i do know that the wing-nut can be pulled, re-positioned (and/or rotated) and pushed again.

this is not good but we can not do anything about it.there was several threads about this issue but nobody had an action for it .
in Lates Big JON Faq update he mentioned something about quality issue
but he didn't make clear statement about it here is what he said
LINK http://www.reduser.net/forum/showthread.php?t=7464

Difficulty in getting satisfactory casting quality is creating a back order situation on most cast parts. This is creating an issue with camera delivery, as all cameras are being ordered with Base Production Packs, additional mounts and accessories. We are working feverishly on resolving the parts quality issue and hope to have complete stock soon. Our customer service team (Bomb Squad) is now servicing one thousand customers on an individual one on one basis. The number of customers increase by 250 every two weeks. We are refining the process on a daily basis, but there are going to be issues on both sides, based on communication errors, parts backorders, obsolete email contact info and a dozen other things. Please bear with us. If you have a problem with your purchase experience, you can email me directly, before it becomes a BIGGER problem and you feel like taking it to the boards, at jon@red.com. I've got broad shoulders and am here to help.


Any way i am planing to visit some nuts store
Try having a small collection of acessories which i may need it for tighten red pecies

[Adam Levins]

duck tape (to make the rod diameter thicker).... till red fix this

[A. Bastaki]

i got it sorted.. i needed like a bazillion washers. and a towel to soften the push on the fingers... i was able to pull it through. though the handles still turn around.

the glossy surfaced one was a lot easier to fix... i just needed a cloth to really turn the knob around. I was able to have it tightened well. pics coming soon.
________
Buy Easy Vape

[Elizabeth Lowrey]

As prevalent as the accessory hardware problems are proving to be, and as long as these problems have been going on, I'm frankly shocked that Jim hasn't issued one of his personal assurances that "everything will be made right, just give us time" statements. There's no question but that the handles, shoulder pad/dovetail, and baseplate are proving defective in an alarming percentage of cases. And since defective support gear for a 25-30K camera rig carries with it risks considerably higher than the value of those support pieces themselves, I feel a statement of acknowledgment and pledge from Jim (or from someone on his behalf) is well overdue.

I should add that I am far from one of these "entitled" RED users who think because this is such a fantastic product and company that I have a right to demand -- and receive -- anything I want whenever I want. I was vocal when I felt others were far too impatient and pushy regarding Windows workflow support and RED's exclusive agreements with Apple, even though I am firmly a Windows-based editor. I just don't see that there's any cause for "kicking the idea around [without] promises or guarantees," as Brent put it in another thread. When products aren't fit for the ordinary purposes for which they are intended and would not pass without objection in the trade, they are, by legal definition, defective and the onus is on the seller to make that defect right.