RED HANDLES.. they suck.

[Jarred Land]

All,

I do apologize for the inconsistencies that some of you are experiencing. We are making changes in a real time environment, and a few of you are seeing the results of that.

I hope everyone understands that these issues are not from us choosing to make compromises, we are just moving at a million miles an hour, and we are dealing with these issues as fast as possible. Quality issues are not something we take lightly.

You guys arn't wrong for expecting more, so do we, and if its any assurance to you, you can take comfort that our accessories are getting better every day, just like it has with the cameras.

[Tony Lorentzen]

The most important question to be answered here is whether or not people with these problems will get replacement parts or not?

[Jarred Land]

If we sent you a part that is defective, we will replace it. That doesn't include running changes for things like focus marks etc, but if we sent you something that doesnt work, we will fix it. It's been our policy since day one to take care of you guys by doing what's fair and it always will be.

[Mark Pugh]

If we sent you a part that is defective, we will replace it. That doesn't include running changes for things like focus marks etc, but if we sent you something that doesnt work, we will fix it. It's been our policy since day one to take care of you guys by doing what's fair and it always will be.

Jarred - a shoulder dovetail plate that rocks around under the baseplate - would you define that as "doesn't work"?

[Jarred Land]

the shoulder dovetail isnt a compression wedge like a base plate, its a pin lock, so some movement is to be expected.

[Rick Darge]

If we sent you a part that is defective, we will replace it. That doesn't include running changes for things like focus marks etc, but if we sent you something that doesnt work, we will fix it. It's been our policy since day one to take care of you guys by doing what's fair and it always will be.

I can vouch for this statement.. Red customer support is THE BEST customer support I have ever received for a product... period.

[Mark Pugh]

the shoulder dovetail isnt a compression wedge like a base plate, its a pin lock, so some movement is to be expected.

Then Red should make a statement that the shoulder dovetail is not suitable for mounting a camera on a tripod.

[Jarred Land]

hey Mark your comments are noted.

The shoulder plate will mount on a tripod just fine, it just wont be as solid as it looks like your hoping for. The shoulder dovetail's primary purpose is to be used on your shoulder. We make the cheeseplate that attaches to the baseplate for when you want to have a rock solid base with zero movement, if thats how you plan on using it.

[Mark Pugh]

Thanks, Jarred you're right.
I've got the cheeseplate, and should use it.
The only small bummer is that it takes a few minutes to change from cheeseplate to shoulder dovetail (I always have the side mounts on to help protect the camera).

[Mark Pugh]

Jarred, why don't you make a wedgeplate with compression that fits the baseplate, or redesign the shoulder dovetail so that it does so? That shoulder dovetail is so complex at the moment - full of plates, screws, springs, lubricants, Plastic bits... and there is only a limited number of positions it can be slotted into in the baseplate - balance on a tripod can be pretty close but not necessarily perfect. The wheel's been re-invented here, and the original wheel works much better, I'm afraid.