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Kalet_Polo
06-09-2015, 01:12 PM
Hi averyone, I need to know how update my firmware. I have a Scarlet-MX and I`m thinking about the REDLINK but I need v5.2.8 or latest version. What can I do?

Trent Lillehaugen
06-09-2015, 03:13 PM
You can download an upgrade image from our support page:
https://www.red.com/downloads

Instructions on how to upgrade are included in the download.

Kalet_Polo
06-09-2015, 04:32 PM
Thanks Trent

Kalet_Polo
06-09-2015, 06:15 PM
I was trying to download the firmware but they are locked. I culdn't try with any link they was all locked. What can I do?

Stacey Spears
06-09-2015, 06:54 PM
Contact your bomb squad rep and they should be able to get you unlocked.

Kalet_Polo
06-09-2015, 07:50 PM
what do you mean by bomb squad rep ?

Kalet_Polo
06-09-2015, 07:58 PM
Can you send me the firmware, please? I live in Cuba and it's very dificult to download it. It is for a Scarlet MX. This is my email (kaletpolo@gmail.com)

Phil Holland
06-09-2015, 09:45 PM
Kalet - Did you buy your camera from RED or used/second hand? There is a transfer of ownership process that I would recommend going through/purchasing to give you access to all of that and support going forward towards the future.