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Andy Butler
10-23-2017, 03:32 AM
We're having issues with our Redlink Bridge, where it will not connect with our camera (Red Dragon). When we connect it, the camera shows

'Module Upgrade
Performing rear device upgrade
Do not power down during this process!'

Followed by:

'Module Upgrade
Rear device upgrade failed. Please make sure the module is connected properly.
SHUTDOWN'

We are currently running firmware V6.3.105, but have tried numerous different, older versions of the firmware, which still yielded no results. We have been in touch with RED in the UK several times, but getting an e mail or phone call back from them seems next to impossible (despite being promised call backs and e mails on multiple occasions.)

Has anyone encountered anything similar? We're out of ideas and have been without a working Redlink Bridge for a couple of months now.

Thanks in advance!

ShaneOliver
04-03-2019, 10:54 AM
We're having issues with our Redlink Bridge, where it will not connect with our camera (Red Dragon). When we connect it, the camera shows

'Module Upgrade
Performing rear device upgrade
Do not power down during this process!'

Followed by:

'Module Upgrade
Rear device upgrade failed. Please make sure the module is connected properly.
SHUTDOWN'

We are currently running firmware V6.3.105, but have tried numerous different, older versions of the firmware, which still yielded no results. We have been in touch with RED in the UK several times, but getting an e mail or phone call back from them seems next to impossible (despite being promised call backs and e mails on multiple occasions.)

Has anyone encountered anything similar? We're out of ideas and have been without a working Redlink Bridge for a couple of months now.

Thanks in advance!

Facing similar issues here too. Need some clarification with someones help so as i can fix it myself.

Thanks in advance.
Regards,
SHane